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How xx4k Handles Your Personal Information

Your account data — including your name, contact details, and payment records from bKash, Nagad, or Rocket — is collected only to run your account and process transactions. Access and use of xx4k depends on your local law and eligible regions.

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredRight to Access Your DataDeletion Requests AcceptedBangladesh-Focused Policy
xx4k How xx4k Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security and transparency are built into how we run account data at xx4k. Here is what that looks like in practice across the four areas that matter most to you.

Account Security

Your account is protected with OTP verification on login. We do not store your bKash, Nagad, or Rocket PIN — payment authentication happens inside your wallet app, not on our servers.

Cookie Controls

Essential cookies keep your session running. Non-essential analytics cookies can be declined in your browser settings. We do not use advertising cookies that track you across other websites.

Data Retention

Transaction records are kept for the period required under applicable financial rules. If you close your account, we will delete or anonymise your profile data once that retention window passes.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate details, or ask for deletion. Contact support via live chat or email with your registered number to start the process.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, reach our support team through any of the channels below. We aim to respond to data requests within a reasonable timeframe. Your request should include your registered phone number or email so we can locate your account.

Team online

Live Chat

Open the chat widget from any page on xx4k. Available for account and data queries; have your registered mobile number ready to verify your identity.

Email Support

Send your data access or deletion request to our support address. Include your account details and the specific data you are asking about for a faster response.

Help Centre

Our help pages cover common data questions — how long we keep records, how to update your contact details, and how to close your account and request data removal.

Common Questions About Your Privacy on xx4k

These are the questions we hear most often about how your data is handled. If your question is not here, our support team can help directly.

We collect your name, phone number, email address, and the payment details needed to process bKash, Nagad, or Rocket transactions. We do not collect more than what is needed to run your account.

We share data only with payment processors — bKash, Nagad, Rocket — strictly to complete your transactions. We do not sell your data or share it for marketing purposes with outside companies.

Transaction records are held for the period required by applicable financial regulations. Profile data is kept while your account is active and removed or anonymised after closure once the retention period ends.

Yes. Contact our support team via live chat or email with your registered phone number. We will locate your account and provide the data we hold in a readable format within a reasonable timeframe.

Send a deletion request through live chat or email. Include your registered contact details so we can verify your identity. We will process the request in line with our retention obligations under applicable law.

We use essential cookies to keep your session active and optional analytics cookies to understand lobby usage. You can decline non-essential cookies through your browser settings at any time without losing account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.